Please inspect your order immediately upon receipt and notify us of any issues.

Our Returns & Refunds Policy lasts 14 days. After 14 days of receipt of goods, unfortunately we can’t offer you a refund or exchange.

 

Returns or Exchanges

  • All Returns and Exchanges must be submitted via email.
  • We do not accept returns or exchanges without a prior return authorization.
  • Item must be returned within 7 days of you receiving the return authorization.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • The cost of shipping will be deducted from your refund.
  • To complete your return, we require a receipt or proof of purchase.
  • Returns or exchanges will be at your expense if returned via post or courier.

 

Sale Items

  • Only regular priced items may be exchanged or refunded, unfortunately, sale items cannot be exchanged or refunded.

 

Faulty Items

  • If the product you have bought is faulty, we will provide a remedy as required by the Consumer Guarantees Act.
  • Returns of faulty items must be returned within 7 days from the date of you receiving the return authorization.
  • We will replace a faulty item if a replacement is in stock and available.
  • If the product is no longer available we will offer you a credit or a refund to the value of the item at the time of purchase.
  • Returns of faulty items will only be accepted if the goods were faulty when delivered to you.

 

Warranty

  • All warranty claims must be submitted via email.
  • Please include as much information as you can and upload supporting photographs to also assist in processing your claim.
  • All products come with a 12 month ‘Manufacturer Warranty’ unless otherwise stated. Any warranty claim will be directed to the manufacturer. The warranty is only for reasonable domestic use only; it does not cover the use of the products in a commercial vehicle.