Returns & Exchanges - Tessories NZ

Please check your order upon arrival and notify us of any issues promptly.

Our Returns & Exchanges Policy lasts for 14 days from receipt of goods; returns or exchanges cannot be processed after this period.

The policies below are provided in addition to your statutory rights under applicable laws.

All returns and exchanges must be requested via email.
Returns or exchanges without prior return authorisation will not be accepted.
Products must be returned within 7 days of receiving the return authorisation.
Our system automatically cancels pending return requests after 7 days if no action is taken. Once cancelled, we will assume you have decided to keep the product, and the return authorisation will expire.
To qualify for a return, the product must be unused and in the same condition that you received it, including its original packaging.
As indicated on the product page for specific products, if you choose to return the product due to a change of mind or incorrect choices, only store credit will be provided.

For a change of mind or an incorrect selection, we process exchanges as a return plus a new order, rather than a direct swap. This means:

You send the item back to us.
We refund it against your original order. If the remaining total then falls below our free shipping threshold of $99, the original shipping cost will be deducted from the refund.
You place a new order for the item you need. Standard shipping rules apply — free over $99, otherwise shipping is charged at checkout.

Incorrect or faulty items are handled differently. Please see the Faulty Items and Incorrect or Faulty Items — Replacements sections below.

Customers are responsible for return and exchange shipping charges.
If you paid shipping on the original order, that shipping is non-refundable.
If your order received free shipping and the remaining total falls below our $99 threshold once the returned items are deducted, the original shipping cost will be deducted from the refund.

For sale or bundled items, no refunds are available for incorrect choices or change of mind.

Faulty item returns must be initiated within 7 days from the date of receiving the return authorisation. If tracking information or the item is not received within this 7-day window, the request will be automatically cancelled by our system and any late returns may be declined.
We will provide a replacement for the faulty item if one is currently in stock and available.
If the product is unavailable, we’ll offer credit or a refund matching the item’s purchase value.
Returns of faulty items will only be accepted if the goods were deemed faulty at the time of delivery.

If we sent you an incorrect or faulty item, we will provide a replacement once the claim has been confirmed.
Before a replacement is sent, we may require you to either return the original item to us, or make it unusable (for example, by cutting it in half, breaking off its clips or mounts, or cutting its cable) and email us a photo as proof. We will let you know which option applies to your claim.
If a return is required, we will cover the return shipping cost.
The replacement will be sent once we receive the returned item or the photo.
This helps us keep our replacement process fair for all customers and prevent misuse.

All warranty claims must be submitted via email.
Please include as much information as you can and upload supporting video or photographs to assist in processing your claim.
All products come with a 12-month ‘Manufacturer’s Warranty’ unless otherwise stated. Any warranty claim will be directed to the manufacturer. The warranty is for reasonable domestic use only; it does not cover the use of the products in a commercial vehicle.
The warranty does not cover comfort or other personal preferences.
The warranty for a replacement falls within the original warranty, with coverage starting from the original purchase date.

Our aftermarket electronic products are guaranteed to work with your vehicle at the time of purchase. Tesla’s over-the-air (OTA) updates are outside our control. If an OTA update affects or disables a product’s functions, this is not covered under our warranty, as the cause is a change to the vehicle rather than the product.