Shipping & Delivery - Tessories NZ

$8.90 flat-rate shipping NZ-wide.
Orders ship from our warehouse in Mt Wellington, Auckland.
Orders are usually processed within 2 business days (excluding public holidays).
Once your order has been dispatched, we’ll email you the courier tracking number.

Delivery times depend on the courier’s schedule.
We use a range of couriers to keep shipping costs low and pass the savings on to you.
Orders are delivered without a signature by default. If you need a signature on delivery, please leave a note at checkout.
Signature on delivery is not available for rural addresses.
For delivery questions, please contact the courier directly using your tracking number.
If your order hasn’t arrived within 7 days of your shipping confirmation email, please contact us straight away.

If your parcel is missing, delayed, or marked as delivered but not received:

Please contact the courier directly and ask them to trace your parcel, using the tracking number in your shipping confirmation email. This is the quickest way to get it sorted, as the courier can update you directly.
Once the courier confirms the parcel is lost or can’t be delivered, email us with your order number and their case number, and we’ll resend your order or give you a refund.
We’re unable to resend or refund before the trace is complete, or speed up the courier’s investigation.

You can book your own courier or Uber to pick up your order from our warehouse for same-day or overnight delivery.
We don’t offer these services ourselves, as we can’t guarantee delivery times or be responsible for delays.

Please check your order as soon as it arrives and let us know of any issues.
Our Returns & Exchanges Policy lasts for 14 days from receipt of goods; returns or exchanges cannot be processed after this period.