- Orders ship directly from our warehouse in Auckland
- Shipping charges for your order will be calculated and displayed at checkout
- Orders are processed within 1 to 2 business days (excluding weekends and holidays)
- You will receive an email notification that includes the courier tracking number when your order has shipped.
- The tracking information won’t be activated until it is scanned on our next courier pick up (weekdays only).
- Please understand that how the various courier companies process packages or schedule deliveries are out of our control.
- Allow additional time for rural deliveries.
- For delivery queries, please contact the courier company directly.
- If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us, and we will look into it for you.