Skip to content
Pick-ups
Shipping
- Free shipping on orders over $99
- Orders are shipped directly from our warehouse located in Penrose, Auckland.
- Shipping charges for your order will be calculated and displayed at checkout.
- Orders are typically processed within 1 business day, excluding weekends and holidays.
- You will receive an email notification once the goods have been prepared and dispatched, which will include the courier tracking number.
Delivery
- Delivery times vary based on the courier’s delivery schedule.
- We use different couriers to provide the most cost-effective solution, enabling us to pass on the savings to all our customers.
- Signature on delivery is not available for rural addresses.
- For any delivery queries, please get in touch with the courier company directly.
- If your order has not been received within 7 days of receiving your shipping confirmation email, please reach out to us immediately.
Same-day or Overnight Delivery
- You can arrange same-day or overnight delivery through your preferred courier or Uber and schedule a pick-up from our warehouse.
- We do not provide these services directly, as we cannot guarantee delivery times or take responsibility for delivery delays.
Acceptance of Goods
- Please inspect your order immediately upon receipt and notify us of any issues.
- Our Returns & Exchanges Policy lasts for 14 days from receipt of goods; refunds or exchanges cannot be processed after this period.
