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Pick-ups
Shipping
- Free shipping on orders over $99
- Orders are shipped directly from our warehouse located in Penrose, Auckland.
- Shipping charges for your order will be calculated and displayed at checkout.
- Orders are typically processed within 1 business day, excluding weekends and holidays.
- You will receive an email notification once the goods have been prepared and dispatched, which will include the courier tracking number.
Delivery
- Delivery times vary based on the courier’s delivery schedule.
- We use different couriers to offer the most cost-effective shipping, passing the savings on to our customers.
- Orders are delivered without a signature by default. Please leave a note at checkout if a signature is required.
- Signature on delivery is not available for rural addresses.
- For any delivery queries, please contact the courier company directly.
- If you have not received your order within 7 days of receiving your shipping confirmation email, please contact us immediately.
Same-day or Overnight Delivery
- You can arrange same-day or overnight delivery through your preferred courier or Uber and schedule a pick-up from our warehouse.
- We do not provide these services directly, as we cannot guarantee delivery times or take responsibility for delivery delays.
Acceptance of Goods
- Please inspect your order immediately upon receipt and notify us of any issues.
- Our Returns & Exchanges Policy lasts for 14 days from receipt of goods; refunds or exchanges cannot be processed after this period.
